Refund and Returns Policy for UK Online Pharmacy

Return Process: If you need to return an item, please contact us to initiate the returns process. Note that prescription medication cannot be returned due to safety concerns and legal restrictions. Unneeded or expired medication should be taken to a local pharmacy for proper disposal.

Refund Timeline: After we receive your returned order, it typically takes up to 14 days for the refund to reflect in your account.

Return Timeframe: You have 14 days from the delivery date to return your order.

Exchange Policy: We do not offer exchanges. Once your order is returned, a refund will be issued.

Returns Policy Details:

• We reserve the right to refuse refunds for items not in re-saleable condition.
• Certain items are non-refundable due to health, hygiene, safety, and copyright reasons.
• Exceptions include perishable items, medicinal products, personalized items, unsealed products worn next to skin or hair, etc.

Return Requirements: To return an item:

• Ensure the item is in its original condition.
• Include the original delivery note with clear details of the return.
• You may need to cover postage costs unless there was an error in our dispatch or the item is faulty.

Responsibility and Refunds: We are not liable for lost or damaged items during return shipping. Securely package items and obtain proof of posting. Refunds are usually processed within 14 days upon receipt of returned goods.

Consumer Rights: As a consumer, you have rights under the Consumer Contracts Regulations 2013. You can cancel a contract within a specified period and receive a refund. However, certain products like cosmetics and medicinal items are exempt from this right.

Prescription Cancellation: Cancellation of Prescription Only Medication before dispensing may incur a non-refundable prescription fee.

Refund Process:

• Refunds will be issued promptly after receiving returned goods.
• Delivery costs will be refunded based on the least expensive shipping method offered.
• If goods are faulty or misdescribed, full refunds including return costs will be provided.

Incorrect Delivery Address: Customers are responsible for providing correct mailing addresses. Reshipping due to incorrect addresses will incur additional postage charges.